Delivery Information

Shipping Policy

As an online pharmacy catering to customers in the UK and the US, we offer shipping services for all our products, focusing on prompt delivery. Once you place an order and our representatives confirm it, we’ll send you an email notification and ship your order within 1-2 days. The delivery time will vary depending on your location, with some areas taking up to 7 to 8 working days for delivery. In case of any expected delays, we will inform you accordingly. While we strive for timely delivery, please understand that there might be unforeseen circumstances beyond our control, such as postal delays during strikes or public holidays.

Primary Shipping Method

For UK and US customers, we primarily use a signed-for-air mail delivery service as our shipping method. After receiving and confirming your order, we will notify you and ship it within 24-48 hours. On average, delivery takes seven to eight days in the UK and the US. However, please remember that unexpected delays occasionally occur due to various factors or large order volumes.

Delivery Policy During Public Holidays

Please be aware that delivery times may vary based on the timing of your order placement throughout the year. Orders made during vacation periods might require additional processing and delivery time. However, we take full responsibility for these delays and ensure our customers are informed at every stage. We will provide continuous updates regarding their orders, including any anticipated delays.

Order Cancellation

If you decide to cancel your order, please do so within twenty-four hours of placing it. We can process the cancellation smoothly if the order has not been dispatched yet. We can only confirm cancellations if the order has not been shipped. For more information on cancelling an order, don’t hesitate to contact our customer support. If you do not receive your order within the expected timeframe, please contact our customer support team via the Contact Us page on our website.